Your Business Cancellation Policy
Version 2026-10-25.1 · Effective October 25, 2026
Your Business understands that unexpected circumstances can arise and appreciates advance notice whenever an appointment needs to be changed. Because reserved appointment time directly supports the stylist’s livelihood and family, cancellation fees apply based on how much notice is provided.
Cancellation and no-show fees
- More than 72 hours before your appointment
- 0% of your scheduled service total
- More than 48 hours and up to 72 hours before
- 25%
- More than 24 hours and up to 48 hours before
- 50%
- 24 hours or less before, or a verified no-show
- 100%
Exactly 72 hours: 25%. Exactly 48 hours: 50%. Exactly 24 hours: 100%. Notice is measured using actual elapsed hours, including across daylight-saving changes, not calendar days.
How the fee is calculated
The applicable percentage is multiplied by the confirmed service total, including recorded service pricing adjustments, then rounded to cents. Tips, optional gratuities, and unrelated retail purchases are excluded. A $200 service assessed at 25% is $50; at 50% it is $100; at 100% it is $200.
Booking times are stored in UTC and displayed in the appointment location’s local timezone. Cancellations are recorded against the final confirmed appointment details using the server’s clock.
Acknowledgment, payments, and exceptions
New online bookings require an explicit acknowledgment of this policy. We retain the version acknowledged with your booking. Sending or receiving an SMS does not establish acknowledgment or payment authorization, and existing bookings are not marked as having accepted new terms.
Automatic cancellation-fee collection is not enabled. A fee assessment is not a payment, and any collection requires appropriate authorization and confirmation from our payment provider. Paid deposits and refunds require review so the same obligation is not collected twice.
Rescheduling does not automatically create a cancellation charge. Please contact the studio about rescheduling, emergencies, or exceptional circumstances; any approved waiver must be documented.
Contact Your Business about your appointment or an exception